Frequently Asked Questions

No. We have limited the amount of downloads to 2 to prevent link spreading and pirating. If you need additional downloads, just sent an email to support@mobilegamegraphics.com with your order nr. and we will add more downloads for you.
For any queries/issues please email us at support@mobilegamegraphics.com
Yes, one of the things making us unique. Anyone who helps share our specific theme on social media, contributes to the milestone goals. So get your friends to share our themes on all social media channels. Every Milestone reached has a reward for all customers!

Milestones – we reward customers with new 

game assets

 when we reached a certain amount of social media shares (facebook, google, Youtube etc). For example, the first milestone of 50 shares combined from all social media channels will activate an update on that theme ex. (we count 3 Youtube shares, 10 Facebook shares as total of 13 shares). We will then happily update the theme with new characters, backgrounds, tilesets and more. All updates are free for customers who already purchased the products and included with new purchases of course.

The license terms govern your use of our game assets or products for personal or commercial use. By exercising any right, you accept and agree to be bound by our license terms. For detailed information about license terms, please click here.
You can create one game, app, icon for your own personal or commercial use that you can charge users for. You may distribute same product on several different platforms (ex. PC, Playstation4, Xbox, iOS, Android etc) You may only share our free assets by providing a direct link to our site. You may not sell, share, transfer, giveaway, sublicense or redistribute the free products in any way, original or modified.
Yes. You can use purchased products in any type of video production you charge users for.
End Product is the actual product you create using the assets purchased on our website. For ex. a game, poster, marketing material, logo, icon, etc.
We believe we display the quality and all contents included in our products on our site. We can not refund a purchase due to the fact that our product is delivered directly upon purchase and can not be recalled, cancelled or deactivated.
We want you to be 100% satisfied with the assets. If you detect anything wrong with the product please send an email with your order nr. to support@mobilegamegraphics.com and we will investigate the issue. You will certainly receive the update if we decide to make any changes to it.
If you are part of a dedicated group of developers, sound directors etc. and have an interesting project you are working on and looking for someone to design your game, send us an email with proper description of your game/idea and we might cast away and join your adventure. We also take on custom projects, that have a minimum budget of $5000.
We can not help you with your game code or end product unfortunately. Our products are delivered in the most popular formats used today. (PSD, PNG). If you need additional help you may email us at: support@mobilegamegraphics.com We are working on a video tutorial page which will contain guidance on how to create games using our assets and the most popular game creator softwares, such as Unity, Game Salad, Stencyl, Game Creator and more.
Our Themes are delivered in different variations of file types. All file types included are described under each detailed product info page. Make sure you scroll down under each product page to access the details on the file types delivered.

AI – Some of our themes contain Adobe Illustrator Vector files which you can resize into any size you like.

PSD – Adobe PhotoShop Document graphic file that consists of several Layers. These layers can be edited and worked on separately and then easily saved into the known file formats (PNG, GIF, JPEG, TIF and more)

PNG – Portable Network Graphics that contain transparent backgrounds and can be easily imported in your code or tool.

PNG Layer – Background contains ready to be used PNG files for each layer.

Sprites – Delivered as separate PNG files, one PNG file per frame and ready to be imported into your code or tool.

GIF – One GIF file contains all animated sprites or frames. Most tools or codes support drag & drop import of GIF files. (no need to import PNGs)

Parallax and Stackable Backgrounds – Backgrounds that can be stacked/aligned horizontally, thus creating an infinite loop of that background.
Sizes: 1920×1080 and 2048×1536 – All Backgrounds are delivered in these 2 common sizes.

Spine or Sprite project files – Some of our themes consist of Spine or Spriter project files for fast and easy editing of the animations.

Adobe Flash / Animate CC – Some of the themes contain Adobe Flash project files.

Click the “My Account” link at the top right hand side of our site, then click on view orders. You can select any order to see the receipt/invoice.
We believe we display the quality and all contents included in our products on our site. We can not refund a purchase due to the fact that our product is delivered directly upon purchase and can not be recalled, canceled or deactivated.
1) Click “My Account” link at the top right side of our site. 2) Enter your email address and password. 3) Click on “Register”. Your registration is complete.
Click the “My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Lost your password?”. Click on the link and insert the email address used when registering your account.You will receive an email from us containing a link to reset your password.
Click the “My Account” link at the top right hand side of our site, then click on “Edit Account” tab to edit your account information.